Case study / reddit_domain_ban.txt
The day Reddit banned the whole domain
Problem. manychat.com links were quietly banned across Reddit — one of the discovery surfaces AI models lean on hardest. Most teams file a support ticket and wait.
Diagnosis. I traced the abuse reports, and they didn’t point at marketing. They pointed at user-generated content on a product subdomain — spam flowing from my.manychat.com had poisoned the reputation of the root domain, because platforms judge you at the domain level.
Move. Proposed an architectural fix, not a moderation fix: isolate UGC on a separate domain so user behavior can never take the brand down with it. Worked the appeal with evidence of the vector, not apologies.
Why it matters. Technical SEO isn’t meta tags. It’s knowing which invisible system just decided you don’t exist — and being able to prove why.
Give user behavior
its own boundary.
User-generated content
Spam on a product subdomain affected root-domain visibility.
Separate the reputation boundaries, then appeal with evidence.
Conceptual diagram of the proposed fix; no unannounced domain or implementation details are shown.